Delivery & Shipping

This Shipping Policy explains how orders placed on SolvyNest are processed, shipped, and delivered.

SolvyNest is operated by Lianyungang Qiongyu Decoration Engineering Co., Ltd., a company based in Jiangsu Province, China.

Company Information

Legal Company Name:
Lianyungang Qiongyu Decoration Engineering Co., Ltd.

Business Address:
No. 45, Group 8, Yuanbang Village, Dongwangji Town, Guanyun County, Lianyungang City, Jiangsu Province, China

Email: support@solvynest.com

Website: https://solvynest.com

Shipping Coverage

We currently provide shipping services to customers in the United States and selected international destinations, subject to product availability and shipping service coverage.

Available delivery regions and shipping options may vary depending on product availability, destination, logistics conditions, product characteristics, and applicable local regulations.

Available shipping methods, delivery estimates, and applicable shipping charges will be displayed during checkout where applicable.

Order Processing

Orders are generally processed within 1–3 business days after payment confirmation.

Orders placed during weekends, public holidays, or peak shopping periods may require additional processing time.

Once an order has been dispatched, customers will receive a shipping confirmation email containing available tracking information when tracking is available.

If we anticipate that an order cannot be shipped within the applicable estimated timeframe, we will make reasonable efforts to notify the customer and provide appropriate options in accordance with applicable consumer protection laws.

Estimated Delivery Times

Estimated delivery times are provided for reference and are not guaranteed.

For orders shipped within the United States, standard delivery is generally estimated at:

Standard Shipping: 3–7 business days

Actual delivery times may vary depending on the destination, shipping carrier, product availability, weather conditions, holidays, carrier operations, and other circumstances beyond our reasonable control.

For destinations outside the United States, delivery times may vary depending on the destination and available shipping services. Applicable delivery estimates will be provided during checkout where available.

Order processing time is separate from the estimated shipping and delivery time.

Shipping Carriers

We work with shipping and logistics providers to provide delivery services.

Depending on the destination, product type, warehouse availability, and delivery requirements, different shipping carriers may be used.

The specific carrier for an order may vary.

Order Tracking

Once your order has been shipped, available tracking information will be sent to the email address provided during checkout.

Customers may use the tracking information provided to monitor the status of their shipment through the applicable carrier’s tracking system.

Please allow some time for tracking information to become available after the order has been dispatched.

If tracking information is unavailable or does not update for an extended period, please contact our Customer Support team for assistance.

Customs, Duties, and Taxes

For shipments to destinations where customs duties, import taxes, or other fees may apply, customers may be responsible for applicable charges unless otherwise stated during checkout or required by applicable law.

Customs authorities may inspect, delay, or hold shipments when required by applicable laws or regulations.

Any customs-related delays are outside our direct control. We will make reasonable efforts to assist customers with relevant shipping information when necessary.

Delivery Responsibility

Customers are responsible for providing accurate and complete shipping information during checkout.

Incorrect or incomplete shipping addresses may result in delivery delays, failed delivery attempts, or additional shipping arrangements.

If a shipment needs to be resent due to incorrect or incomplete shipping information provided by the customer, additional shipping charges may apply where permitted by applicable law and after the customer has been informed.

If a delivery issue occurs, customers should contact our Customer Support team so that we can review the situation and assist with the next steps.

Nothing in this section excludes our responsibilities under applicable consumer protection laws.

Lost or Damaged Packages

If your order appears to be lost, arrives damaged, or experiences a significant delivery issue, please contact our Customer Support team as soon as reasonably possible.

Please provide:

• Your order number

• Available tracking information

• A description of the issue

• Photographs of the damaged product or packaging, where applicable

We will review the issue and work with the applicable shipping carrier when necessary to investigate and help resolve the problem.

For damaged products, customers may be asked to provide photographs of the product and packaging to assist with the review.

Where a shipment is confirmed lost or a product arrives damaged, we will review the circumstances and provide an appropriate resolution, such as a replacement or refund, in accordance with our Return & Refund Policy and applicable law.

Delivery Issues

If tracking information shows that a package has been delivered but you have not received it, please contact us as soon as possible.

We may request additional information and work with the shipping carrier to investigate the delivery status.

If the carrier confirms delivery to the shipping address provided at checkout, we will review the available delivery information and circumstances before determining the appropriate next steps.

Each case will be assessed individually in accordance with applicable consumer protection requirements.

Contact Information

For questions about shipping, delivery, tracking, or other order-related matters, please contact us:

Legal Company Name:
Lianyungang Qiongyu Decoration Engineering Co., Ltd.

Website Brand:
SolvyNest

Website:
https://solvynest.com

Business Address:
No. 45, Group 8, Yuanbang Village, Dongwangji Town, Guanyun County, Lianyungang City, Jiangsu Province, China

Customer Support Email:
support@solvynest.com

Business Hours:
Monday – Friday
9:00 AM – 6:00 PM (China Standard Time, UTC+8)

Our customer support team will make reasonable efforts to respond to shipping inquiries as promptly as possible.

Thank you for choosing SolvyNest. We appreciate your trust and look forward to providing you with a convenient shopping experience.