Privacy Policy

This Privacy Policy explains how Soltherra Home collects, uses, stores, and protects personal information when you visit or use our website and services.

Soltherra Home is operated by HONG KONG SING TOU LIMITED, a company based in Hong Kong.

Business Address:
RM 91, 1/F, BLK 2 CAMELPAINT BLDG
62 HOI YUEN RD
KWUN TONG
HONG KONG

Email: support@soltherrahome.com

We are committed to protecting customer privacy and handling personal information responsibly. We process personal information in accordance with applicable privacy and data protection laws.

Information We Collect

Information You Provide

When you place an order, create an account, contact us, or otherwise interact with our website, we may collect information including:

1. 1. • Full name

      • Email address

      • Phone number

      • Billing and shipping address

      • Account information

      • Order and transaction details

      • Customer support communications

      • Other information you voluntarily provide to us

Payment Information

Payments are processed through secure third-party payment providers.

We do not store complete payment card numbers or sensitive payment authentication information on our servers.

Payment providers may collect and process payment information in accordance with their own privacy policies, security requirements, and applicable laws.

Automatically Collected Information

When you visit our website, certain technical information may be automatically collected, including:

1. 1. • IP address

      • Browser type

      • Device information

      • Operating system

      • Website usage activity

      • Pages visited

      • Access times

      • Referring pages

      • Cookies and similar technologies

This information may be used to help us maintain website functionality, security, and performance.

How We Use Your Information

We may use collected information to:

1. 1. • Process and fulfill orders

      • Process payments through our payment providers

      • Provide customer support

      • Send order confirmations and shipping updates

      • Manage customer accounts

      • Respond to customer inquiries

      • Improve website functionality and customer experience

      • Maintain website security

      • Detect and prevent fraud or unauthorized transactions

      • Resolve disputes and customer service issues

      • Comply with applicable legal and regulatory requirements

      • Send promotional communications where permitted by applicable law and, where required, with appropriate consent

Information Sharing

We do not sell, rent, or trade personal information for monetary gain.

We may share personal information with trusted third-party service providers when necessary to operate our website and provide our services, including:

1. 1. • Payment processors

      • Shipping and logistics providers

      • Website hosting providers

      • Email and communication service providers

      • Analytics and technology service providers

      • Security and fraud prevention providers

      • Government authorities, regulators, or legal professionals when required by applicable law

Third-party service providers may process personal information on our behalf and are expected to handle such information in accordance with applicable privacy and security requirements.

Cookies

Soltherra Home uses cookies and similar technologies to support website functionality and improve the customer experience.

Cookies may be used to:

1. 1. • Remember customer preferences

      • Maintain account sessions

      • Keep items in shopping carts

      • Analyze website traffic

      • Improve website performance

      • Support website security

      • Understand how customers use our website

You may control or disable cookies through your browser settings.

Please note that disabling certain cookies may affect some website functions.

Data Security

We use reasonable technical and organizational measures to help protect personal information from unauthorized access, alteration, disclosure, or destruction.

These measures may include:

1. 1. • Secure encrypted connections

      • Protected website infrastructure

      • Access controls

      • Security monitoring

      • Regular maintenance and security updates

Although we take reasonable steps to protect personal information, no method of transmission or electronic storage can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary for purposes such as:

1. 1. • Processing and fulfilling orders

      • Providing customer support

      • Maintaining business and transaction records

      • Resolving disputes

      • Preventing fraud and security issues

      • Complying with applicable legal and regulatory obligations

When personal information is no longer required, we may delete or securely dispose of it in accordance with applicable requirements.

Your Privacy Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information, including the right to:

1. 1. • Request access to personal information we hold about you

      • Request correction of inaccurate information

      • Request deletion of personal information where legally applicable

      • Request restriction of certain processing activities

      • Request a copy of certain personal information

      • Withdraw consent where processing is based on consent

To exercise applicable privacy rights or ask questions about how your information is handled, please contact us at:

support@soltherrahome.com

We may need to verify certain information before processing a privacy-related request.

International Data Transfers

As an e-commerce business, personal information may be processed or stored in locations where we or our third-party service providers operate.

Where required by applicable law, we take reasonable measures to ensure that personal information receives appropriate protection when transferred to or processed in another jurisdiction.

Children’s Privacy

Soltherra Home is intended for adults and is not directed toward children under the age of 18.

We do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child without appropriate authorization, we will take reasonable steps to delete the information where required by applicable law.

Third-Party Websites

Our website may contain links to third-party websites, services, or payment providers.

We are not responsible for the privacy practices or content of third-party websites. We encourage customers to review the privacy policies of those third parties before providing personal information.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our business practices, website services, or applicable legal requirements.

Updated versions will be posted on this page with the revised effective date.

We encourage customers to review this Privacy Policy periodically to remain informed about how we handle personal information.

Contact Information

Legal Company Name:
HONG KONG SING TOU LIMITED

Website Brand:
Soltherra Home

Website:
soltherrahome.com

Business Address:
RM 91, 1/F, BLK 2 CAMELPAINT BLDG
62 HOI YUEN RD
KWUN TONG
HONG KONG

Customer Support Email:
support@soltherrahome.com

Telephone:
+852 2635 9788

Business Hours:
Monday – Friday
9:00 AM – 6:00 PM